Shipping policy

Shipping & Delivery Policy

Last updated: September 3, 2026

Delivery Options

We offer two delivery options. Customers can select the available option that suits them at checkout:

  • Express Delivery — estimated 2 to 4 days: BHD 3.000.
  • Free Delivery — estimated 4 to 8 days: FREE.

Delivery Timeframes

All delivery timeframes shown on our website or at checkout are estimates and are not guaranteed. They do not constitute a promise that an order will arrive on a specific date.

Working Days, Public Holidays, and Peak Periods

Order preparation and delivery may be affected by weekends according to the carrier’s operating schedule, public holidays in the Kingdom of Bahrain, special occasions, seasonal periods, and high-demand periods. Delivery may therefore take longer than the usual estimate.

Delays Beyond Our Control

We make reasonable efforts to deliver orders within the estimated timeframe and to follow up when necessary. Delays may nevertheless occur because of circumstances or parties beyond our control, including:

  • Carrier delays or logistics issues.
  • Adverse weather, accidents, or road closures.
  • Public holidays, emergencies, or operational disruptions.
  • High order volumes during holidays and peak seasons.
  • An incorrect or incomplete delivery address.
  • The carrier being unable to contact the customer or the customer not responding.

We cannot guarantee that delays caused by these circumstances will not occur. If an issue arises, we will assist with checking the order status and following up with the carrier.

Customer Responsibility for Delivery Details

Please provide the correct name and phone number, the full delivery address, the area, and any other details needed to reach the location. Incorrect or incomplete information may delay delivery. If an order is returned because the address was incorrect or the customer could not be reached, please contact us so the next steps can be determined in line with the store’s current policies.

Order Tracking

When tracking information is available, customers can follow their shipment using the details sent to them or contact Starlight Fashion for assistance.

Delayed Orders

If an order is significantly beyond its estimated delivery timeframe, please contact us and provide the order number. We will check its status and follow up with the carrier.

Exchanges and Returns

This policy covers shipping and delivery and does not replace the store’s exchange and return terms. For more information, please refer to the current Exchange & Return Policy.